Ersa Fibers
Billie Dress - SeeSaw
- Hand sewn
- 100% Linen Cotton
- Printed with high-quality eco-friendly ink
***PLEASE READ BEFORE PURCHASE***
Please note that this garment is made to order, and production times can take up to two months. We recommend checking the banner at the top of our website for the most up-to-date production times. Once your order is completed, you will receive an email containing shipment information, estimated arrival time, and a tracking code.
If you have a specific event or deadline and require the item by a certain date, we offer rush orders for a $40 fee. You can find the rush order option in our navigation menu. Thank you for your understanding, and please feel free to reach out if you have any further questions.
Sizing Guide
|
Product information
Made from a linen cotton blend. All materials are sourced within the United States.
For made to order items please allow up to 2 months for your order to be made and shipped. If you need your item by a certain date please add the rush order option in our shop and email info@ersafibers.com with your preferred ship date.
For in stock items please allow up to 5 business days for your items to ship.
We are not liable for lost or stolen packages and cannot re-ship or refund any lost, stolen, or missing packages.
If your item has been lost or stolen please contact the carrier to file a missing mail report.
If you’d like to avoid this situation, you can purchase insurance or opt for signed delivery just email us at info@ersafibers.com and we’ll happily set this up.
Returns/Exchanges:
General:
- Return and Exchange Conditions: Custom orders are not eligible for returns. Returned or exchanged items must be in perfect condition, unwashed, and with all original tags attached. We reserve the right to refuse returns or exchanges if the item does not meet these conditions.
- Refunds: Please note that we do not offer cash refunds. Refunds will be issued in the form of store credit.
- Shipping Charges: Shipping charges are non-refundable, and the customer is responsible for any return or exchange shipping costs unless the item received is damaged or defective.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team, at info@ersafibers.com, immediately, providing a description and supporting evidence (such as photos). We will arrange for a replacement or refund.
For our full policy please consult our FAQ page or contact info@ersafibers.com
For best results, please machine wash with cold water and hang to dry.
Steam or iron your garment with medium heat.
Please do not use bleach.
F.A.Q.
What's your refund / exchange policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the following policy:
General:
- Return and Exchange Conditions: Returned or exchanged items must be in perfect condition, unwashed, and with all original tags attached. We reserve the right to refuse returns or exchanges if the item does not meet these conditions.
- Refunds: Please note that we do not offer cash refunds. Refunds will be issued in the form of store credit.
- Shipping Charges: Shipping charges are non-refundable, and the customer is responsible for any return or exchange shipping costs unless the item received is damaged or defective.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team, at info@ersafibers.com, immediately, providing a description and supporting evidence (such as photos). We will arrange for a replacement or refund.
Returns:
- Eligibility: We offer returns for store credit on items within 14 days of receipt. To be eligible for a return, the item must be in perfect condition, unwashed, and with all original tags attached.
- Return Process: To initiate a return, please contact our customer service team, at info@ersafibers.com, within the specified time frame and provide your order details. Our team will guide you through the return process.
- Return Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.
- Store Credit: Once we receive and inspect the returned item, we will issue store credit for the original purchase price, excluding any shipping charges. The store credit will be provided in the form of a unique code that can be applied towards future purchases on our website.
Exchanges:
- Eligibility: We offer size exchanges on items within 14 days of receipt. To be eligible for an exchange, the item must be in perfect condition, unwashed, and with all original tags attached.
- Exchange Process: To initiate an exchange, please contact our customer service team, at info@ersafibers.com, within the specified time frame and provide your order details. Our team will guide you through the exchange process.
- Exchange Shipping: You are responsible for the cost of shipping the item back to us for the exchange. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.
- Size Availability: Exchanges are subject to size availability. If the requested size is unavailable, we will provide you with store credit for the original purchase price, excluding any shipping charges.
Please contact our customer service team at, info@ersafibers.com, for any questions or assistance regarding returns or exchanges.
Can I cancel my order?
No we do not accept cancellations for any reason.
What is a pit-to-pit measurement?
In order to get an idea of what size would be the best fit, we recommend grabbing your favorite garment, laying it flat, and measuring from the edge of one arm pit across the chest to the edge of the other arm pit. Here's a great article that demonstrates how to take that measurement: https://www.fritidsklader.co.uk/pit-to-pit-measurements/
Do you offer custom pieces?
We offer custom sleeve lengths, crop top lengths, and dress lengths at no additional costs.
Other customizations are done on a case by case basis depending on how feasable the request is.
**Custom orders are final sale and we do not offer refunds or exchanges
To arrange a custom order please email info@ersafibers.com
How much is International Shipping?
For international shipments we offer a flat rate shipping fee of $20
Can I make changes to my order after it’s been placed?
Yes! Please contact our customer service at Info@ersafibers.com with your order number and whatever changes you need to make.