FAQ

 General:

1. Return and Exchange Conditions: Returned or exchanged items must be in perfect condition, unwashed, and with all original tags attached. We reserve the right to refuse returns or exchanges if the item does not meet these conditions.
2. Refunds: Please note that we do not offer cash refunds. Refunds will be issued in the form of store credit.
3. Shipping Charges: Shipping charges are non-refundable, and the customer is responsible for any return or exchange shipping costs unless the item received is damaged or defective.
4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team, at info@ersafibers.com, immediately, providing a description and supporting evidence (such as photos). We will arrange for a replacement or refund.

5. Lost, Stolen, or Undelivered Packages: Refunds will not be issued for items that are lost, stolen, or unable to be delivered.

6. Customer Responsibility: It is the customer's responsibility to track their package and correspond with the delivery provider to ensure the successful delivery of their order. We recommend using the tracking information provided to monitor your package and promptly address any delivery issues with the carrier.

Returns:

1. Eligibility: We offer returns for store credit on items within 14 days of receipt. To be eligible for a return, the item must be in perfect condition, unwashed, and with all original tags attached.
2. Return Process: To initiate a return, please contact our customer service team, at info@ersafibers.com, within the specified time frame and provide your order details. Our team will guide you through the return process.
3. Return Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.
4. Store Credit: Once we receive and inspect the returned item, we will issue store credit for the original purchase price, excluding any shipping charges. The store credit will be provided in the form of a unique code that can be applied towards future purchases on our website.

Exchanges:

1. Eligibility: We offer size exchanges on items within 14 days of receipt. To be eligible for an exchange, the item must be in perfect condition, unwashed, and with all original tags attached.
2. Exchange Process: To initiate an exchange, please contact our customer service team, at info@ersafibers.com, within the specified time frame and provide your order details. Our team will guide you through the exchange process.
3. Exchange Shipping: You are responsible for the cost of shipping the item back to us for the exchange. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.
4. Size Availability: Exchanges are subject to size availability. If the requested size is unavailable, we will provide you with store credit for the original purchase price, excluding any shipping charges.

Please contact our customer service team at, info@ersafibers.com, for any questions or assistance regarding returns or exchanges.

No we do not accept cancellations for any reason.

In order to get an idea of what size would be the best fit, we recommend grabbing your favorite garment, laying it flat, and measuring from the edge of one arm pit across the chest to the edge of the other arm pit. Here's a great article that demonstrates how to take that measurement: https://www.fritidsklader.co.uk/pit-to-pit-measurements/

We offer custom sleeve lengths, crop top lengths, and dress lengths at no additional costs.

Other customizations are done on a case by case basis depending on how feasable the request is.

**Custom orders are final sale and we do not offer refunds or exchanges

To arrange a custom order please email info@ersafibers.com

For international shipments we offer a flat rate shipping fee of $20

Yes! Please contact our customer service at Info@ersafibers.com with your order number and whatever changes you need to make.